I’m a ardent, avid, and near-fanatical follower of your products and services. I’ve had a Mobile Me membership since it was called Dot Mac and was only just launched – many, many years before it actually became useful. I’ve used a long series of Macintosh computers, from the original Classic, via the Performa, a series of iBook computers, I owned a PowerMac dual G4, and most recently purchased a MacBook Pro. I’m on my fourth iPhone – not because they fail, but because I keep wanting the newest of the new. I’ve owned Apple printers (remember those…?), I have an Apple TV, Apple keyboards, mice, etc.
Generally, Apple products don’t fail – I’ve been very happy/lucky in that respect. Sure, you’ve replaced the top cover on my MacBook more often than I care to remember, and one of my iBooks died, but overall, I’m a happy bunny. But then… (more…)